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Technical Customer Care Representative

Wed, 28 May 2008 14:08:45 EST

* Provide prompt and courteous web hosting technical support to partners and customers.
* Logging client interaction and providing status updates to customers on Customer Interaction Centre Tracking System.
* Full time employment
* Willing to work flexible hours in a 24 hour call centre environment.
* Competitive wages ($12.00 – $13.00 per hour), PLUS company paid benefit package
* 4 weeks paid training included

Qualifications:

* Exceptional Customer Service Skills
* Familiarity with personal computers and Internet.
* Highly self motivated and able to work in a team environment.
* Aptitude for learning new software and applying information in an analytical nature.
* French is an asset, however not required.

Hostopia is seeking enthusiastic and positive individuals; with knowledge of the Internet and customer service experience to join our growing team!

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hostgator is a privately owned company that was founded in the year 2002. Host
gator provides reseller web hosting and shared hosting solutions. The website is
instrumental in offering its services to over 400,000 websites on their shared
and reseller plans. It is a leading provider of reseller accounts and boasts of
over 10,000 resellers who have chosen hostgator to provide the network, servers,
and support required to launch a hosting business. The company seemingly holds a
high rung and is well regarded in the web hosting community.

Host Gator

The company commenced its operation in 2002 and uses the Planet data center in
Dallas Texas. Their servers are dual Xeons with 4GB memory and IDE Raid hard
drives.

hostgator offers the following types of web hosting plans :

� Shared

� Reseller

� Dedicated

Shared Plans:

Customers have a many options to choose from under this plan and it comes with
the Cpanel control panel. Quality services and support is offered 24/7 via
phone, live chat, and an email ticket system. All their plans offer unlimited
domain names (except hatchling) as well as a lot of bandwidth and disk space.
Below are the options or plan categories available under this plan:

1. Hatchling:

Under this plan category, 50 GB of disk space and 200 GB of bandwidth is
offered. Other services include 20 sub domains, 20 FTP accounts, 20 POP3
accounts and 1 domain is also allowed. This service is priced at $6.95 a month;
that is charged annually.

2. Baby:

This plan category offers 100 GB of disk space and 1000 GB of bandwidth.
Moreover, it offers unlimited domains, sub domains, FTP accounts and POP3
accounts. This service is priced at $9.95 a month.

3. Swamp:

Under this category, customers get an access to 200 GB of disk space and 2000 GB
of bandwidth. The plan offers unlimited domains, sub domains, FTP accounts and
POP3 accounts. This service is priced at $14.95 per month.

4. Semi-Dedicated:

This plan category offers 25 GB of disk space and 500 GB of bandwidth. The plan
offers unlimited domains, sub domains, FTP accounts and POP3 accounts. This
service is priced at $74.95 per month.

Reseller Plans:

hostgator�s reseller hosting plans come with the Cpanel (your customers or
endusers control panel) and WHM (reseller control panels to create Cpanels for
your customers or end users) control panels. hostgator resellers have the
flexibility to host unlimited sites. Quality services and support is offered
24/7 via phone, live chat, and an email ticket system. Besides offering
unlimited domain names; the reseller account also offers free domain registry
account (eNom domain reseller account), free hosting templates, a billing
program, and much more. Below are the options or plan categories available under
this plan:

1. Aluminum Reseller Plan:

Under this plan category, 12 GB of disk space and 125 GB of bandwidth is
provided. The plan offers unlimited domains, sub domains, FTP accounts and POP3
accounts. This service is priced at $24.95 per month.

2. Copper Reseller Plan:

The copper reseller plan offers its customers 20 GB of disk space and 175 GB of
bandwidth. The plan offers unlimited domains, sub domains, FTP accounts and POP3
accounts. This service is priced at $34.95 per month.

3. Silver Reseller Plan:

30 GB of disk space and 250 GB of bandwidth is offered under this particular
plan. The copper reseller plan offers its customers 20 GB of disk space and 175
GB of bandwidth. The plan offers unlimited domains, sub domains, FTP accounts
and POP3 accounts. This service is priced at $49.95 per month.

4. Gold Reseller Plan:

40 GB of disk space and 300 GB of bandwidth is offered under this plan category.
The plan offers unlimited domains, sub domains, FTP accounts and POP3 accounts.
This service is priced at $74.95 per month.

5. Diamond Reseller Plan:

50 GB of disk space and 350 GB of bandwidth is offered under this plan category.
The plan offers unlimited domains, sub domains, FTP accounts and POP3 accounts.
This service is priced at $99.95 per month.

Dedicated Plans:

The plan includes complete server management as well as a control panel with
every server. The best part of a dedicated server is that you can customize it
to suit your requirements and get the most out of the plan. Moreover, you get to
choose which operating system you want to run which include Red Hat Linux 9.0,
RHEL3, RHEL4, CentOS, or FreeBSD. Any aspect can also be upgraded such as memory
or disk drives. Below are the options or plan categories available under this
plan:

1. Basic Dedicated Plan:

There are no set up charges for this plan category and the processor provided is
Pentium 4, 2.8 GHz. The plan offers a bandwidth of 1500 GB and a hard drive of
80 GB, SATA. Upto 5 IP addresses are allowed and the plan offers unlimited
domains, sub domains, FTP accounts and POP3 accounts. This service is priced at
$174 per month.

2. Standard Dedicated Plan:

There are no set up charges for this plan category and the processor provided is
a Dual Xeon 2.4. The plan offers a bandwidth of 2500 GB and a hard drive of
2�80gb SATA. Upto 5 IP addresses are allowed and the plan offers unlimited
domains, sub domains, FTP accounts and POP3 accounts. This service is priced at
$219 per month.

3. Elite Dedicated Plan:

There are no set up charges for this plan category and the processor provided is
Dual Xeon 2.8. The plan offers a bandwidth of 2500 GB and a hard drive of 2�73gb
SCSI. Upto 5 IP addresses are allowed and the plan offers unlimited domains, sub
domains, FTP accounts and POP3 accounts. This service is priced at $279 per
month.

4. Pro Dedicated Plan:

There are no set up charges for this plan category and the processor provided is
Dual-Core 3060 Conroe. The plan offers a bandwidth of 2500 GB and a hard drive
of 4�500gb SATA II RAID10. Upto 5 IP addresses are allowed and the plan offers
unlimited domains, sub domains, FTP accounts and POP3 accounts. This service is
priced at $374 per month.

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The Web Site Reality Check: Taking a Site Inventory

Fri, 28 Mar 2008 12:47:04 GMT
Is your site outdated or in need of a refresher? Here are just a few top signs that your website could be brought into the new century.

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How Do I Register A Domain Name?

Wed, 26 Mar 2008 06:37:49 +0000

By Dee Buteland

The registration of a domain name is a simple process, even if you are doing it for the very first time. The process for the first-time domain buyer can be broken down into the following steps:

1. You decide on the name you want to buy.

2. You sign up with a domain registration service (this is free).

3. You buy the domain you want using your credit card (this takes a few minutes).

4. You leave the domain name parked with the registrar (as an investment for later, or until you decide what to do with it); or you develop a web site for the domain.

Let’s look at these steps in detail.

Deciding on your name

You may know the domain name you want already, and know it is still free - if you don’t, just type the name in a browser to see if it is already taken. If it isn’t taken, then you can buy it.

If you are not sure about the name you want, you need to do some brainstorming. Short, generic names are the most valuable, but they are in very short supply now. If you need ideas, go to a domain name registrar like Godaddy and use their tools to suggest a free (unregistered) name based on the theme or subject you have in mind.

Signing up with a domain registration service

Go to a service like Godaddy, and register yourself. This means you will have to enter your name and contact address, so that any domain names you buy are registered to you. You also have to enter your credit card details. There is no cost to you for signing up, and you can get an overview of the process of registering a domain and read a FAQ about it before going any further.

Buy the domain you want

After you have registered, you can buy any domain name you want, as long as it is still free. Note that the .com name extension is still the most popular one, though you could buy .net, .info, .org, .tv, or .biz versions of the name if the .com is taken. Expect to pay about $10 for the registration, and then the same every year you want to keep the name registered.

Park the name, or build a site

Services like Godaddy allow you to simply ‘park’ the domain with them. You own the domain, and no-one else can buy it, unless they make you an acceptable offer of course. Or, you can find a host and build a website for the domain, which is the next step in making the domain a valuable asset.

To read more about domains, how to buy them and how to make money from them, check my domain name registration page.

Dee Buteland writes about domain names and the domain industry.

Article Source: http://EzineArticles.com/?expert=Dee_Buteland

Technorati Tags: domains,domain names,domain registration,domain names basics,registering a domain,buying domains

No Rating

Other Alternatives to WordPress?

Thu, 08 May 2008 09:32:55 +0000
Don’t get me wrong, I love WordPress - and use it in a lot of places but there are a lot of nice alternatives to WordPress too when you start looking around at scripts and services others are developing. Marie writes in with this CMS controversy.
“I am looking to setup another web site but ...]

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Thursday, June 05, 2008

web server page

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Web Hosting Mergers and Acquisitions - April 2008

Sat, 31 May 2008 11:30:00 -0400

April was a bit more active than March. I am getting some good "vibes" pre HostingCon and ISPCON was better than expected. My firm closed a couple of transactions which is always nice. So here we go...

Laguna Niguel, CA -- Alentus Corporation (ALNS) acquired Austin, Texas-based Website Source, Inc. (Shared) and SpeedFox, Inc. (Dedicated). The deals add $2.6M in annual revenue to Alentus. Tom Millitzer President of NCC-New Commerce Communications (This blogger) represented Website Source and Speedfox in the transactions.

Dublin, Ireland - Digiweb, has acquired web hosting Novara, as well as its host.ie and register.ie brands. Digiweb serves 22,000 hosting customers, 32,000 broadband customers and has 140 Employees.

Boston, MA - ABRY Partners acquired Raleigh, NC based Hosted Solutions for $140 million. Hosted Solutions has several East Coast data centers and provides managed services. Paul Stapleton of DH Capital represented Hosted Solutions in the transaction.

Scottsdale, AZ - Vilocity Interactive Inc. recently expanded its client roster and presence on the East Coast with the acquisition of a Boston-based WebNesting a hosting and site development firm.

San Mateo, CA – SAS provider Etelos, Inc. (Public, OTC: ETLO) completed reverse merger into Tripath Technology. Company has a market cap of $210 million.

Nottinghamshire UK - Timico Group acquired Twang.net Limited, a UK-based a specialist in fully managed solutions.

Renton, WA - Parallels, has acquired ModernGigabyte, the ModernBill automated billing system and other hosting automation solutions. ModernGigabyte provides software to nearly 15,000 hosting resellers with more than 2 million customers worldwide.

Plano, TX - Layered Technologies, Inc., acquired of FastServers.net, a Chicago-based managed hosting company. I ran into FastServers founder Ian Andrusyk at ISPCON…he was very relaxed.

Mississauga, ON - Hostopia (TSX: H) acquired the customer assets of Web hosting provider Luxomovera, operating as uplinkearth.com. Reportedly an all-cash offer that will migrate some 12,500 customers Hostopia's facilities.

Fairfax, VA - mindSHIFT Technologies acquired Collaboration Online, better known as groupSPARK. Collaboration Online provides Shared & Dedicated Exchange data center and other server side services.

Obviously not all inclusive - but from the NCC files.

More about Tom:

New Commerce Communications

E-Mail Tom Direct

Meet me at Hostingcon and attend my M&A session.

The Web Site Reality Check: Taking a Site Inventory

Fri, 28 Mar 2008 12:47:04 GMT
Is your site outdated or in need of a refresher? Here are just a few top signs that your website could be brought into the new century.

Server four and two are down UPDATED]

Thu, 11 Oct 2007 08:39:35 +0200

Today`s suggestion:

Company information

hostgator is one of the fastest growing companies in the web hosting industry.
It has been talked about a lot on popular web hosting forums like
WebHostingTalk.com for example. The company has been founded in 2002 and by the
time of this review their site says that more than 200,000 domains are hosted on
their servers.

hostgator hosting facilities are located in the one of the best Internet data
centers in US: �The Planet� (www.theplanet.com) Dallas/TX, USA.

hostgator is one of the so called �GigaHosts�, but it looks like so far they
manage to deliver what they promise.

Equipment

The company offers Linux based hosting. By the time of our review the servers
were running Linux Red Hat 9.0. The server where our account has been located
was running 4 x Intel(R) Xeon(TM) 2.40GHz CPUs with 4GB RAM and a 200GB SCSI
drive.

hostgator hosting environment is based on Cpanel/WHM - one of the most popular
web hosting Control panel software packages. It is feature-rich and easy to use.

Services and features

hostgator offers shared hosting packages, reseller hosting plans and dedicated
servers. I would not recommend their dedicated servers as they are pricey.
However, the Shared and Reseller plans are quite a good deal.

Shared hosting plans: The cheapest plan costs only $6.95/month paid on yearly
basis and includes 3.5GB of web space and 50GB of transfer per month. It is
quite a lot of space at quite a reasonable price. It has all the regular
features Control Panel, Webmail, scripting languages, databases, a free scripts
Installer (Fantastico), anti-spam protection, etc. With the cheapest plan you
can host only one web site per hosting account. If you wish to have multiple
sites hosted (multi-domain hosting) you will need to go for a more expensive
plan where prices start $9.95/mo and you have the option to pay on a monthly
basis. With the shared hosting plans you can host multiple sites; however they
are add-on domains. (e.g. you do not have separate Control Panel for each hosted
web site)

Semi-dedicated plans: At first we thought these are kind of VPS plans, however
after we talked to an online sales rep on their site it appeared that these
semi-dedicated packages actually are like shared hosting plans, however they
include more resources (25GB space, 500GB transfer) and most importantly what
makes them different from a shared hosting plan is that the server where the
semi-dedicated plans are located host relatively small number of users. That is
you share the server resources with less users and in this way you have more CPU
power at your disposal. For example if you have 300-400 users on a regular
shared hosting server, when you are on a semi-dedicated you will share the
server with only 15-20 other customers. Of course the pricing is much higher
compared to a shared hosting plan � $74.95/mo.

Reseller hosting plans: Starting $24.95/mo you can purchase a reseller hosting
account with 5GB of web space and 50GB of bandwidth. The reseller package gives
you the option to host separate websites using a single reseller account. If you
are a web designer a reseller account might by the right option for you as you
will be able to offer you clients decent hosting services. hostgator even went
one step ahead and offer some great tools for resellers, such as Billing manager
application, merchant accounts, ready-to-use templates and even a free domain
name registration account with one of the biggest registrars eNom.com. So if you
are looking for a place to host multiple sites with separate Control Panels
hostgator is worth trying out.

Dedicated servers: As mentioned above hostgator services include dedicated
server packages as well. The offerings start with a 2.4 GHz Super Celeron to
Dual 2.4 GHz Xeons servers. So in case your site outgrows the shared or
semi-dedicated hosting plans you may go to a dedicated server. All servers are
equipped with a Panel/WHM which makes the server management an easy task.

Customer service/support

hostgator offers 24/7 customer support over email, phone and live chat. While
we�ve been testing our account, we had several interactions with their support.
Usually, we got replies in 15-20 minutes. However on some occasions it took a
bit more. Our questions varied from simple howtos through some more
advanced/tech related ones and finally some requests that should be handled by
3rd level support (which usually take more time to be completed than a regular
support request). Almost all of our requests have been handled properly. The
only problem they fail to resolve was a question regarding a PHP script. We saw
they have the PHP engine running as CGI and decided to check their knowledge in
PHP. We�ve created a sample HTTP Auth script (actually we took the example
provided at http://www.php.net/features.http-auth) and uploaded it to our
account. Just of reference, when PHP is running as CGI HTTPAuth will not work
properly (this is a limitation by design). The support person who handled the
ticket was unaware of this limitation and provided us with some wrong answers.

In general the support reps were friendly and polite, even we acted as a bad
customer and even we�ve been rude in some of our requests. Our overall rating
for their support is 9 out of 10.

Signup process

The signup process is easy and intuitive. They accept a wide range of payment
options, including: Credit card payments (VISA/MasterCard/American Express),
Paypal, checks, bank transfers, cash and money orders.

In general you will get the account active in 20-30 minutes after your payment
has been processes.

However with our signup we encountered a little trouble. When you go through
their order process at some step you are asked to specify username and password
for your new hosting account. For the matter of simplicity we used one and the
same word for both our username and password. The order form accepted these
values, however later on it appeared that they have created an issue. Most
probably hostgator use some hosting automation software to open hosting accounts
when they receive a payment. However, the Cpanel has a restriction for username
and password similarity. So when we placed our order their billing system failed
to activate the account on the hosting server and the hosting account email we
have received was incomplete and was missing the hosting server IP address. So,
we have been unable to use the account as actually the account has not been
created at all. Luckily, the troubles have been resolved in several support
tickets and email messages and a short live chat session.

Overall experience

Our overall experience with hostgator is positive. Although we have used their
services for a month we had no major problems and the hosting account
performance and speed were at a very good level. The only issues we had were the
ones we have already described above. Despite these, we would recommend
hostgator to anybody looking for a web host. They offer quality and reliable,
feature-rich services backed up with friendly and prompt support.

Click Here to go to hostican website.

Of all the articles that I have written, I consider this article of web server to be my best article. Hope you feel the same too.
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Compare top 10 web hosting reviews

Today`s suggestion:

We were hosted on 1and1 for over 2 years. I must say, the first 1.5 year was OK.
No major issue although some downtime from now and then. But the last 6 months
have been a real nightmare. Multiple outages, complete server failures needing
full mailbox restores (4 times), lost e-mails (corrupted new e-mails that could
not be recovered), you name it. We are switching providers ASAP. Two of my users
are currently receiving mail thru a POP server because their Exchange account is
still down (over 2 weeks now). I cannot recommend this hosting provider to
anyone. They have the best rates, but the worst uptime and support so its not
worth it.

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All's well, that ends well. We have now come to the ending of top 10 web hosting reviews. Until we meet again, adios.
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business web hosting reviews directory

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hostgator Review:

Introduction

hostgator.com is a web hosting company with a wide range of reseller web hosting
and shared hosting solutions that are useful for achieving your business goals
and inexpensive enough as to be within the price range of individual users.

Services

Whether you are building a web site for your company to promote information
about your products and take orders, or just learning web design and putting
together a personal page for your family and friends, hostgator.com�s shared
hosting products give you an inexpensive option for getting the web space that
you need. In addition, if you want added reliability and trouble shooting for
your enterprise hosting, The company has a dedicated hosting program for
competitive business rates. For the majority of other web space uses, their
guarantee of 99.9% uptime, support which is available twenty four hours a day
seven days a week, and a thirty day money back guarantee, are more than enough
to provide a reliable level of service.

Features

All of the web hosting packages available through the site provide the
capability to set up unlimited sites � as many domains as the user should
require. They will also help you to transfer your old web site from your
previous hosting company to their servers for free. Hosting is also easy to
manage, with the popular CPanel management software and a variety of scripts
that you can install to perform common web site tasks. With just a few mouse
clicks you can install WordPress, or any number of PHP sites to provide
information and support to your readers and customers. Programs such as AWStats,
Webalizer and a raw log manager are provided free to users for keeping track of
web site statistics. A number of ecommerce features are also included, even with
the most basic of web hosting plans (these ecommerce scripts include shared /
private SSL, AgoraCart, osCommerce and Zen Cart) costing less than five dollars
per month! Other features include the ability to set up forums with a click, add
a guestbook and counter to your web site, quickly install blogging software so
that all you have to worry about is what to write about and when to post,
scripts to protect your site from being hotlinked, e-mail alias, mailing lists
and auto-responder scripts, and of course popular web site management tools such
as MySQL and Ruby on Rails.

Setup

The setup process for putting together a new web site or having your old web
site transferred over is very straightforward, with the site letting you start
by putting in the domain name of the site that you want and progressing through
a script that lets you select from the possible options for your site layout and
hosting plan. Massive amounts of disk space and bandwidth make it easy to
develop a large site with plenty of time before you have to think about
upgrading, and with the combination of great prices and money-back guarantees.

Quality and Awards

hostgator.com is a safe web hosting alternative that you can try out without
risking a lot of money. At these prices, the business is successful because it
provides the highest quality of service to its web hosting customers. The
company has also won numerous awards for their web hosting products and
services, such as the Findmyhost.com Editor�s Choice Award, as well as awards
from TopHosts.com, Webhost Magazine and Buyer�s Guide, RateMyHost, HostReview,
Host Critique, the Webhost Directory, and many more. Recently, they have
continued to develop the range of web hosting services available to their
customers with added scripts for search engine optimization, making it easier
for users to develop sites that show up in the topmost rankings of online search
engines such as Google and Yahoo. Also, even though they are one of the top web
hosting companies in the country and in the world, hosting over seven hundred
thousand domains for hundreds of thousands of customers, their site is still
very simply laid out and easy to navigate; unlike some other major web hosting
companies that try to sell you on lots of additional features and plans during
the ordering process, hostgator.com keeps things simple and straightforward,
making it easy to find the hosting that you need for a good price and not be
confused by an array of unnecessary add-ons. The web site also offers live chat
with support staff to help you set up your site and maintain it as it runs, and
their toll free line gives you a constant link to assistance. With all of these
things going in its favor, hostgator.com eats up the competition!

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It is with a heavy heart that we have come to the end of this beautiful composition on business web hosting reviews. Please do disburse its beauty to others.
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Monday, June 02, 2008

Everything about web hosting customer reviews

Defination of web hosting customer reviews

Herndon, Virginia - (Website Hosting Directory) - May 27, 2008 - Web hosting and small business applications company, Network Solutions, has partnered with

Open-Xchange, to offer hosted e-mail and collaboration services to small businesses.

Why do you need a great Landing Page

Thu, 28 Feb 2008 14:11:35 +0000
If you have an online business, then you are going to need a great landing page.
Well, now you are asking yourself, “What’s a landing page?”
This is the page that a person is going to get taken to when they click on one of your ads or links to your business.
There are many reasons why you ...]

High Search Engine Rankings - A Long Term Strategy

Thu, 05 Jan 2006 00:00:00 EST
Webmasters need to gear to up to stay ahead of the game. As changes cannot easily be reversed to re-establish search engine ranking a website could be dead in the water for 3-6 months before it eventually recovers.